Australia Wide RTO NO 91401
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Refund & Cancellation Policy

Refund Policy

General Policy

  • Participants are limited to rescheduling their appointment a maximum of two times. If a participant has already rescheduled twice, any additional rescheduling will result in the imposition of the full fee.
  • Once a rescheduling has been made, it is no longer possible for the participant to request a refund.
  • In the event of a class cancellation by Edway Training, participants will be provided with the option to reschedule for a different date or receive a complete refund of the course fee paid. (Please note that any additional expenses incurred by the participant will not be reimbursed.)
  • Refunds can only be requested by sending an email to melbourne@edway.com.au or by using the refund request form available on the website.
  • Refund requests cannot be submitted via telephone.
  • Upon approval of a refund, the funds will be reimbursed to the original payment account.
  • Typically, it takes approximately 1-2 weeks for the refund funds to be credited to the original payment account.
  • In cases where participants are unable to attend the course due to late arrival, insufficient ID (applies only to white card Sydney), or inadequate English language proficiency (applies to all NSW and VIC courses), a partial refund is available. Specific details regarding the partial refund can be found below.

    For online courses or correspondence courses, once enrollment has been completed and access to course materials has been granted, no refunds, transfers, or cancellations will be granted. However, please note that this policy does not apply to virtual classes conducted via Zoom.

  • If a participant fails to successfully complete all assessments satisfactorily, they will be required to rebook the course at a training cost only, excluding government fees.
  • Only individuals who have not previously taken RSA/RCG NSW courses or whose RSA/RCG NSW competency card expired more than 28 days ago are eligible to attend RSA/RCG NSW courses. If a participant violates this course entry condition and attends the class, they will not be eligible for a refund.
  • Please follow these links to cancel, request a refund or reschedule your course.

Reschedule Fees Public Courses

  • If the request to reschedule is made more than 24 hours before the class start time, it can be done for free. However, if the request is made less than 24 hours before the course start time, a rescheduling fee of 25% of the course cost will apply.
  • Rescheduling will not be permitted once the class has started.
  • In case of late arrival or insufficient ID on the course date (for courses that require 100 points ID), a rescheduling fee of 25% of the course cost will be charged.
  • Similarly, if a white card is not provided on the day of the course (for courses that require it), a rescheduling fee of 25% of the course cost will be imposed.
  • If there is no attendance at the course, the full course fee must be paid in order to reschedule.

  • Cancellation Fees Public Courses

  • Cancellation or rescheduling requests made more than 24 hours prior to the course start time will be eligible for a full refund, with a $10.00 administrative processing fee deducted.
  • Cancellation or rescheduling requests made less than 24 hours before the course start time will be eligible for a 50% refund of the course cost.
  • Requests for a refund after the course start date will not be accepted.
  • In the case of non-attendance, no refund or rebooking will be provided.
  • In the event of late arrival, a 50% refund of the course cost will be granted.
  • If a participant has an insufficient level of English or fails to provide the required identification (applies to courses requiring 100 points ID), a 50% refund of the course cost will be provided.
  • Breaching the RSA/RCG NSW course entry conditions will result in no refund being issued.

Online Courses Refund Policy

Once an enrolment has been received for an online or correspondence course, no refund, transfer or cancellation is available.

Emergency Circumstances

In emergency circumstances (for example, sickness) please contact Edway Training and the management will evaluate your request on the case by case scenario.